Customer Service

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Customer Service

Opening Hours

You Buy Online is open 24/7 for your convenience.

All email enquiries will be answered Monday to Friday 9.00am - 5.00pm (excluding major public holidays).

All emails will be answered within one business day.



Refunds/Returns and Purchases


A tax invoice is issued with all purchases and will be emailed to the customer.


We always attempt to offer the best solution for our customer if they are not happy with their purchase or it is damaged in any way.

We will gladly accept returns and refund money when:

Customer has made contact with our customer service team within 2 days of items being received.

Customer has been approved for return/refund by our customer service team.

Incorrect item was received.

Customer has been approved for return, the item is unused, includes all parts and is in exactly the same condition as when sold.

If the customer sends the item back without approval, it will be returned to the customer and no refund will be given.

Freight charges on return items

Customer is liable for freight charges on return of purchase.

You Buy Online return address will be provided on the initial tax invoice issued with purchase.



Out of Stock Policy

We endeavour to always have every item listed, actively in stock. However, occasionally (but rarely), due to high demand, short supply or human error, we may be temporarily out of stock of an item listed.

In this case, you will be notified and given the option to cancel the order and receive a full refund, or alternatively, wait for the item to arrive in stock (typically 3-14 days).


Website Security

All purchased you make on You Buy Online are through a secured server with Bendigo Bank (Bendigo and Adelaide Bank).

Payment is made by secure pay and credit/debit card details are not retained by You Buy Online.

We take the security and privacy of our customers very seriously and we are happy to address any issues or questions that you may have.

Please email - [email protected]